Cancellation & Refund Policy

Last Updated: June 10, 2026

At Sanwaria Bhawan Dharamshala, we strive to maintain an organized footprint to accommodate families and devotees traveling from distant states to visit Baba Khatu Shyam Ji. Since room allocation density remains highly intense during critical calendar windows (such as Ekadashi, weekends, and annual festivals), we operate on a standardized Cancellation & Refund Policy. By initiating an advance reservation or making a token payment, you explicitly recognize the slabs structured below.

1. Room Cancellation Timeline & Slabs

Refund values are computed entirely on the basis of the time interval remaining between your official written cancellation alert and your scheduled check-in window:

Cancellation Time Window	Applicable Deductions	Eligible Refund Structure
7 Days (or more) prior to check-in date	10% of total room booking value	90% Refund processed
Between 3 to 7 Days prior to check-in date	50% of total room booking value	50% Refund processed
Less than 72 Hours prior to check-in date	100% of advance token value	No Refund (0% Eligible)

2. Festival & Peak Date Exceptional Clause

Lakhi Mela & Peak Ekadashi Exceptions: Please note that standard cancellation slabs do **not** apply to room reservations completed for the annual Falgun Lakhi Mela or special peak Shukla Paksha Ekadashi dates. Due to the intense demand during these periods, any cancellations executed for these specific high-intent dates will directly invoke a 100% deduction rule, and no token amount will be refunded or carried forward.

3. No-Show and Early Check-out Regulations

• No-Show Framework: If a family group fails to arrive at our physical desk counter within 6 hours of their specified expected check-in schedule without prior communication, the allocation will automatically be treated as a "No-Show." The keys will be reallocated to separate pilgrims, and any advanced payments will be forfeited.
• Early Check-out: If you scale back your travel plans and decide to check out prior to your confirmed departure date, Sanwaria Bhawan is under no administrative liability to refund the remaining night tariffs.

4. Booking Modification & Amendment Rules

We understand that train constraints or unexpected household schedules can require amendments to your pilgrimage timeline. Adjustments to check-in schedules can be initiated under the following parameters:

• Modification requests must be registered over a telephone conversation with our desk manager at least 4 days prior to your original arrival window.
• Reallocation of dates is subject to real-time room inventory availability. If a separate room is unavailable for your rescheduled dates, standard cancellation deductions will apply.
• Rates may vary if a booking is shifted from regular weekdays to weekend dates or festive windows.

5. Refund Processing Timeline

Once a cancellation request is validated by our management counter, the computed eligible refund amount will be credited back via the customer's original transaction channel (UPI, Net Banking, or Direct Account Transfer). The processing window requires 5 to 7 operational business days to completely settle under banking channels.

6. Force Majeure & Management Cancellations

In extremely rare situations involving unexpected government VIP traffic blockades, direct order implementations by local police, sudden climate emergencies, or infrastructural issues inside Khatu town, Sanwaria Bhawan reserves the right to cancel active reservations. In such exceptional circumstances, a 100% refund of any received token money will be processed immediately without any further liabilities.

7. Contact for Cancellation Inquiries

To record an official cancellation or register an amendment request, connect with our administration desk directly with your booking confirmation reference details:

Helpline Support: +91 8295968549
Compliance Mail: info@sanwariabhawankhatushyam.com